Delivery Information

• Delivery is chargeable at £3.95 per order.
• Our Logistics partner will contact you directly to confirm and book your delivery date. Delivery is estimated to 3-5 days (excluding Sunday).

Should the appliance prove to have been damaged in transit, it must be returned with the carrier and a replacement will be issued. All damages must be reported to our customer services department either by email or telephone (contact details below) within 14 days of the delivery taking place.

For security reasons, the carrier will not deliver any appliances to an empty house or have deliveries signed for by under 18s. You can nominate a neighbour to receive the goods on your behalf (this information must be stated in special delivery instructions) or accompany the carriers into the delivery address.

Due to all deliveries needing signed for any instructions to leave the appliances, for example in the porch or in the garage, cannot be accepted.

Product Care Group is our home delivery partner, and will undertake all standard large home appliance deliveries. Should circumstances change, Product Care Group can be can be contacted on telephone number is 0345 209 7461, or email customer.services@productcaregroup.com. Please quote your order number, name and postcode to enable them to locate your order on their system. Please note that they will only receive your order information onto their system 24 hours prior to delivery if you have chosen a desired delivery date.

Delivery

Delivery is chargeable at £3.95 per order.

Spare parts, accessories and care products will be delivered within 2-3 working days if the items are in stock in the UK, and within 5-7 working days if the items are in stock in Germany. We deliver to mainland UK, Isle of Wight, Isle of Man, Highlands and Islands, Northern Ireland and the Channel Islands. Please check your tracking details for more information. For busy periods during the year deliveries can take a little longer.

Couriers

Our logistics partners DHL, Royal Mail, TNT Express and UPS will send you a text or email with a delivery date and time slot.

Tracking

Track your order using the tracking number found on your dispatch notification email.

Contact Us

For order enquiries, please go to our Contact Us page or refer to the details shown in your order email.