Siemens Home Appliances
Siemens Service is available to you – by phone and online. Siemens service engineers provide expert repair for out-of-warranty and repairs covered by the Siemens manufacturer warranties.
For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens, cooktops, refrigerators or freezers, skilled Siemens Service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future. You can arrange an appliance repair by submitting a request online or by phone.
Advantages of Siemens service
- Repairs in high quality: Siemens sets the same high standards for the quality of its customer service as for its home appliances. Service engineers are trained by the company.
- Customer service is available countrywide in UAE, with Siemens technicians close to your home.
- Easy booking and fault diagnosis: By phone or online booking via Siemens website
- Warranty repairs: Free-of-charge as defined by Siemens warranty conditions
- Out-of warranty: Fair and transparent repair conditions and prices
Before you book please check the info how to book. Answers to frequently asked questions concerning repairs you can find in the tab "repair FAQs" e.g. Who will repair? What's about warranty, repair costs and cost calculation? Buying a new appliance instead of booking a repair? Which parts will be used? Please check out.
Please find the answers to your questions here
Is there a need for a repair or can I solve the issue on my own?
It’s always recommended to check the Siemens online support centre to identify the fault and to browse the FAQs. Many minor problems can be solved without booking an engineer's visit.
How much will it cost to repair my Siemens appliance?
If your appliance is covered by Siemens two-year manufacturer's warranty there will no charge for the repair.
You can check the Siemens warranty conditions here.
In case the appliance is not covered by the manufacturer's warranty, you can check the fair repair prices and transparent conditions by clicking on the link "Siemens repair prices”. Siemens Service carefully monitors the repair prices to offer you the best possible value for money.
Repair or buy a new appliance: does a repair makes sense?
Depending on the fault and the age and status of your appliance, the engineers will do an analysis and recommend whether a service repair is appropriate. They will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance. If a repair isn’t possible or not recommended in out-of-warranty cases, you will get a cashback of the call-out charge when buying a new Siemens appliance. Within the warranty, there will be solution, such as the exchange of your appliance.
Where is the service engineer coming from?
Siemens Service provides a country-wide service network. Siemens Services will send a locally based engineer, employed, trained and managed by Siemens home appliances. The comprehensive service has the usual high Siemens quality in both the warranty time and for old appliances. For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens, cooktops, refrigerators or freezers, skilled Siemens Service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future.
Which parts are used to do the repair?
Siemens Service engineers use only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.
Which data is needed to book a repair?
The repair will be analysed in advance to equip the engineer with the parts likely to be required for your repair.
Step 1: Identify your appliance by checking the rating plate
There are two pieces of information which are important to enable Siemens Service to help you quickly: the E-number and the FD number. Both of these are on the rating plate, which can be found in various places depending on the appliance – use the appliance identifier service to get help to identify your appliance by knowing the location of the type plate on your Siemens home appliance
The type plate has Siemens Service data to help.
1. The model number (E-Nr) of your appliance. Marked on the type plate picture by a “1”
2. The FD data with 4 digits. On the type plate, position “2”.
Ideally, you should also have the invoice to hand as it could also contain some important information about your oven and the purchase date to check whether the issue will be covered by the Siemens two-year manufacturer warranty.
