Siemens Home Appliances
Siemens Service is available to you – by phone and online. Siemens service engineers provide expert repair for out-of-warranty and repairs covered by the Siemens manufacturer warranties.
For all kinds of major domestic appliances, such as dishwashers, washing machines, ovens, cooktops, refrigerators or freezers, skilled Siemens Service engineers will come directly to your home to analyse any possible damage and correct all faults on-site. In addition, they will come with the correct spare parts, if needed, and they will provide expertise, advice and support to prevent troubles in the future. You can arrange an appliance repair by submitting a request online or by phone.
Advantages of Siemens service
- Repairs in high quality: Siemens sets the same high standards for the quality of its customer service as for its home appliances. Service engineers are trained by the company.
- Customer service is available countrywide in UAE, with Siemens technicians close to your home.
- Easy booking and fault diagnosis: By phone or online booking via Siemens website
- Warranty repairs: Free-of-charge as defined by Siemens warranty conditions
- Out-of warranty: Fair and transparent repair conditions and prices
Before you book please check the info how to book. Answers to frequently asked questions concerning repairs you can find in the tab "repair FAQs" e.g. Who will repair? What's about warranty, repair costs and cost calculation? Buying a new appliance instead of booking a repair? Which parts will be used? Please check out.
Endurance powered by extended spare parts availability
Keep your home appliances operating at their peak for many years to come. At Siemens, we store spare parts for major appliances for up to 15 years*, and for small appliances, up to 10 years*.
Embrace enduring quality and environmental commitment with Siemens.
*As far as functionally relevant and storable.
Three steps are recommended
All issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair. Siemens Service Hotlines are open from 9 am to 5 pm to check the status of your appliance and to do a diagnosis of the problem. If you prefer an online fault diagnosis, please use the Siemens online support centre, which offers an appliance specific fault diagnosis (the model-number (E-Nr) is required. In the Siemens online support centre you have access to appliance user manuals and appliance tips and tricks in the FAQ section. Please check out before you start booking.
Step 1: Identify your appliance
There are two pieces of information important to enable Siemens Service to help you quickly: the E-number and the FD number. Both of these are on the rating plate, found in various places depending on the appliance – use the appliance identifier service to get help to identify your appliance by knowing the location of the type plate on your Siemens home appliance.
On the type plate there is data Siemens Service need to best help.
1. The model number (E-Nr) of your appliance. Marked on the type plate picture by a “1”
2. The FD data with 4 digits. On the type plate at position “2”.
Ideally, you should also have the invoice to hand as it could contain important information about your appliance and the purchase date to check whether the issue is covered by Siemens’ warranty.
Step 2: Solve minor problems on your own
Check the Siemens online support centre to identify the issue and check – if recommended – the offered tips and tricks to solve the issue on your own. Some more info about the appliance and how to use and install it can be found in the user manual. Please click on the tab “user manual” in the Siemens online support centre to get access to the appliance documentation and the user manual.
Step 3: Contact Siemens service to book a repair
Get in contact with the Siemens Service to arrange an engineer’s visit if the issue appears on a major domestic appliance. Or use the online contact formto order a repair by giving the appliance data.
Alternatively, you may also contact our authorized service partners directly from here
For all kinds of Siemens major domestic appliances, such as dishwashers, washing machines, ovens, etc. skilled Siemens Service engineers will visit your home. For consumer products and EQ espresso machines we offer repair services by our experts in our workshops.
Is there a need for a repair or can I solve the issue on my own?
It’s always recommended to check the online self-help to identify the fault and to browse the FAQs. Many minor problems can be solved by your own to avoid a repair order.
Repair or buy a new appliance: does a repair makes sense?
Depending on the fault and the age and status of your appliance, our customer service will do an analysis and recommend whether a service repair is appropriate. We will give you advice on what is best to do. In most cases, a repair will be recommended as far as technically and economically worthwhile. Ultimately, it’s your decision about what happens to your appliance.
For repairs which requires an engineer's visit if a repair isn’t possible or not recommended in out-of-warranty cases, you will get a cashback of the call-out charge when buying a new Siemens appliance. Within the warranty, there will be solution, such as the exchange of your appliance.
Which parts are used to repair?
Our customer service only uses only original replacement spare parts – not copies or second-hand parts. To prepare in the best way, all issues are analysed in advance by a technical team to ensure the engineer is equipped with the replacement spare parts likely to be needed to complete the repair.
How much will the repair cost?
If your appliance is covered by the two-year manufacturer's warranty conditions there will no charge for the repair.
In case the appliance is not covered by the manufacturer's warranty, you can check the fair and transparent repair prices.
Details you will get by selecting the appliance category which is concerned.
Our customer service carefully monitors the repair prices to offer you the best possible value for money.
