How to solve problems with your Siemens EQ.3/EQ300? Check the listed problems below and find more explanation about the reason and how to solve the issue on your own or by contacting Siemens Service.

Problem Reason Solution
The appliance no longer responds. Fault in the appliance. Pull out the mains plug, wait 5 seconds, plug it back in.
Coffee or milk froth quality varies considerably.

The individually selected per-cup quantity is not reached.

Coffee dispensing slows to a trickle or stops completely 		Build-up of limescale in the appliance. Descale the appliance in accordance with the instructions onService programme Calc´nClean.
Grinding level is too fine. Set a coarser grinding level.
Heavy build-up of limescale in the appliance. Descale the appliance as described in the instructions
Air in the water filter Immerse the water filter into water until no more air bubbles escape; insert the filter again.
No coffee dispensed, only water. An empty bean container is not detected by the appliance. Pour in coffee beans.
Note: The appliance will adjust to the coffee beans upon the next dispensing process.
The coffee shaft on the brewing unit is blocked. Clean the brewing unit.
Beans are not falling into the grinding unit (beans too oily). Gently tap the bean container. Possibly change the type of coffee. When the bean container is empty, wipe it with a dry cloth.
Coffee has no “crema”.
The coffee is too “acidic”
The coffee is too ”bitter”.
The coffee tastes ”burnt”. 		There might be several reasons. Please check the tips & tricks page to learn how to improve the result and taste of the coffee.
Milk/blended milk drinks too hot. Too little milk in glass or cup. Use more milk or adjust frothing time.
Milk froth too thin, loud sucking noise.
Milk/blended milk drinks too cold. Too much milk in glass or cup. Use less milk or adjust frothing time.
No milk/ milk froth dispensed. The milk frother is soiled. Clean the milk frother in the dishwasher.
The milk frother is not inserted in the milk. Use more milk, check whether the milk frother is inserted in the milk. Slide the outlet system right down.
The water filter does not stay in position in the water tank. The water filter is not mounted correctly. Immerse the water filter into water until no more air bubbles escape; insert the filter again.
Firmly press the water filter straight down into the tank connection.
Water dripped onto the inner floor of the appliance when the drip tray was removed. Drip tray removed too early. Wait a few seconds after the last drink was dispensed before removing the drip tray.
The brewing unit cannot be removed. The brewing unit is not in the removal position (e.g. frost protection activated). Switch the appliance on again.
The appliance cannot be operated, display messages changing. The appliance is in demo mode. Hold the “Start” button for at least 5 seconds to deactivate demo mode.
The grinder will not start. The appliance is too hot. Wait 1 hour so the appliance can cool down.

Get more info how to solve issues with your coffee machines.

Here you will find more about problems and solutions concerning your EQ.3/EQ300 fully automatic bean-to-cup coffee machine.

Coffee machine services by Siemens Service

Siemens Service provides a wide range of services for coffee machines. Please get in contact with Siemens Service to get more info about services, repairs and logistical processes and conditions.

Maintenance and cleaning of EQ.3/EQ300

Keep your coffee machines in top condition. Learn more about topics like descaling, cleaning and care for your EQ.3/EQ300 fully automatic bean-to-cup coffee machine.

Accessories and cleaning products

Discover the Siemens coffee machine accessories to get the best coffee experience. The range of essential accessories includes filters as well as delectable coffee beans or comfortable mugs. You’ll also find the right spare parts, descalers and cleaners to keep your appliances in top condition