Siemens Home Appliances
How to solve problems with your Siemens EQ.9 plus?
Check the listed problems below and find more explanations about the reason and how to solve the issue on your own or by contacting Siemens Service.
| Problem | Reason | Solution |
|---|---|---|
| Coffee or milk froth quality varies widely. |
Build-up of limescale in the appliance. |
Descale the appliance as described in the instructions: |
| No hot water dispensed. | The milk system or the intake of the milk system is soiled. | Clean the milk system or the intake. |
| Too little or no milk froth. | The milk system or the intake of the milk system is soiled. | Clean the milk system or the intake. |
| Unsuitable milk. | Do not use milk that has already been boiled. Use cold milk with a fat content of at least 1,5%. | |
| Build-up of limescale in the appliance. | Descale the appliance as described in the instructions: | |
|
No intake of milk by the milk system. |
The milk system is assembled incorrectly. |
Correctly assemble all parts. Check user manual to see details. |
| Incorrect connection sequence for milk container and milk system. | Connect the milk system to the outlet system first, then the milk container. | |
| The individually selected per-cup quantity is not reached. | The grinding level is too fine. The ground coffee is too fine. |
Set a coarser grinding level. Use coarser ground coffee. |
| Heavy build-up of limescale in the appliance. | Descale the appliance as described. | |
| Air in the water filter. | Immerse the water filter in water until no more air bubbles escape; insert the filter again. | |
| No coffee dispensed, only water. | An empty bean container is not detected by the appliance. |
Add coffee beans. Note: The appliance will adjust to the coffee beans on the next dispensing process. |
| The coffee shaft on the brewing unit is blocked. | Clean the brewing unit. | |
| The appliance no longer responds. | Fault in the appliance. | Press and hold on/off button for 10 seconds. |
| The water filter does not stay in position in the water tank. | The water filter is not secured correctly. | Immerse the water filter in water until no more air bubbles escape; insert the filter again. Firmly press the water filter straight down into the tank connection. |
| The coffee grounds are not compact and are too wet. | The grinding level is set too fine or coarse, or not enough ground coffee has been used. | Set a coarser or finer grinding level or use 2 level measuring spoons of ground coffee. |
| Water dripped onto the inner floor of the appliance when the drip tray was removed. | Drip tray removed too early. | Wait a few seconds after the last drink was dispensed before removing the drip tray. |
| The drip tray cannot be removed. | The coffee grounds container is very full. The coffee grounds slider becomes stuck. |
Clean the interior of the brewing unit. Correctly insert the coffee grounds slider. |
| The outlet system cannot be assembled or disassembled. | Incorrect sequence. | Connect the outlet system (with milk system) first, then connect the milk system; alternatively, on disassembly first remove the milk container and then the outlet system. |
|
Coffee has no “crema”. The coffee is too “acidic”. The coffee is too “bitter”. The coffee tastes “burnt”. |
There might be several reasons. | Please check the tips & tricks how to improve the result and taste of the coffee. |
| There are messages in the display oft he EQ. 9 plus. | The coffee machines indicates service programmes or error messages on the display | Please follow the hints described on the page “display messages”. |
Get more info how to solve issues with your coffee machines.
Here you will find more about problems and solutions concerning your EQ.9 plus fully automatic bean-to-cup coffee machine.
