Your Siemens EQ.500 coffee machine will inform you via display messages if there is a need to do some maintenance or something is going wrong. In the table below you will find the most common ones, what they mean and how to resolve them. If you can't find the message you are looking for here please check the user manual or if there is a need for a service, please contact Siemens Home Appliances Service.

The Siemens Service team will be able to assist you further.

Display message Reason Solution
Display shows: “Close”, despite the fact that the door is closed. The door is not properly closed.
 Press the door firmly shut.
Appliance is too hot. Wait 1 hour so the appliance can cool down.
Display shows: “Please empty drip tray and reinsert” despite the fact that the drip tray is empty. Appliance is switched off and does not detect emptying. 1. Switch the appliance on and remove the drip tray.
2. Re-insert the drip tray.
Drip tray is soiled. Clean the drip tray thoroughly.
Display shows: “Please refill water tank” despite the fact that the water tank is full. Water tank is wrongly inserted. Insert water tank correctly.
Carbonated water is in the water tank. Fill the water tank with fresh tap water.
Float is stuck in the water tank. 1. Remove the water tank.
2. Clean the water tank thoroughly.
New water filter was not rinsed as per instructions. 1. Rinse the water filter according to the instructions.
2. Place the water filter into operation.
Air is in the water filter. 1. Immerse the water filter in water with the opening facing upwards until no more air bubbles escape.
2. Reinsert the filter. See "Water filter instructions".
Water filter is old. Insert new water filter.
Limescale deposits in the water tank are blocking the system. 1. Clean the water tank thoroughly.
2. Start the descaling programme.
Display shows: “Fill the bean container with coffee beans” despite the fact that the ban container is full. Beans are too oily and are not falling into the grinder.
  • Gently tap the bean container.
  • Change the coffee variety. (Do not use oily beans)
  • Clean the empty bean container with a damp cloth.
Display shows: “Please clean brewing unit, replace and close door”. Brewing unit is soiled. Clean the brewing unit.
Mechanism of brewing unit is stiff. 1. Clean the brewing unit.
2. Add no more than 2 level measuring spoons of ground coffee.
Too much ground coffee in the brewing unit. Clean the brewing unit.
Display shows: “Please restart appliance”. Brewing unit is heavily soiled or cannot be removed.
Appliance has a fault. 1. Pull out the mains plug and wait 5 seconds.
2. Re-insert the mains plug.
Display shows: very frequently “Calc’nClean”. Water is too hard. 1.Insert a newwater filter.
2. Set the correspondingwater hardness.
Incorrect or too little descaling agent used. When descaling, only use suitable tablets.

Coffee machine services by Siemens Service

Siemens Service provides a wide range of services for coffee machines. Please get in contact with Siemens Service to get more info about services, repairs and logistical processes and conditions.

Maintenance and cleaning of EQ.500

Keep your coffee machine in top condition. Learn more about topics like descaling, cleaning and care for your EQ.500 coffee machine.

Accessories and cleaning products

Discover the Siemens coffee machine accessories to get the best coffee experience. The range of essential accessories includes filters as well as delectable coffee beans or comfortable mugs. You’ll also find the right spare parts, descalers and cleaners to keep your appliances in top condition